Frequently Asked Questions
Lansdowne Sports is committed to provide you Fast, Easy, and Reliable Service. On this page you will find answers to most of your questions involving the shopping, checkout and shipping processes. Select from a category below to receive further information on any particular subject.
ORDER INFORMATION
Why was my order cancelled?
Occasionally, orders or parts of an order are cancelled for various reasons. Some reasons are:
- Item(s) not available.
- Errors while processing your payment information.
- Cannot ship to address provided.
- Duplicate order was placed.
- Cancelled due to a customer request.
If your order is cancelled, you will receive an important notice regarding your order via e-mail which will explain the reason for the cancellation. You will not be billed for any cancelled items. If you are interested in alternative products, please contact a Customer Service via e-mail for a recommendation.
How do I check my order status & order tracking?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Check the status of your most recent orders by emailing customer service. *Please note: Order information may not appear in your order history for up to 1 business day after your order has been placed.
The status of your order is supplied by LansdowneShop.com, and represents what is happening with your order between the time you place it and the time it ships from our warehouse. Once your order leaves our warehouse, it is handled by a carrier (such as Canada Post) that may provide tracking information until your order is delivered*. The tracking information is accessible from Your Order History on our website when it becomes available.
*Tracking information may not be available for up to 48 hours after an item is shipped from our warehouse.
How do I use my discount code?
Steps for redeeming a Promotion or Discount Code:
- On the Payment page in Checkout, enter the code exactly as it appears, in the box next to "Discount Codes".
- Codes are case sensitive.
- Continue with the Checkout Process. Adjustments will apply when you review your order.
- If your discount qualifies, it will be displayed in the payment summary.
Only one Promotional Discount code per order will be accepted.
How often does your inventory change?
Our inventory is constantly being updated. When you view an item, you can tell if an item is in stock or not if the option to add to cart is unavailable or if a size variant is greyed out. Sizes/Items that are currently out of stock will be removed from the online store on a bi-weekly cadence.
At times, preorder opportunities may be available. If you place an order for an item that is a preorder, you may receive specific verbiage in your Order Confirmation. No further action is required as we will send follow-up communications regarding delivery of your order.
SHIPPING INFORMATION
What are your current shipping methods?
Your order can take 2-4 business days to be shipped after the order is placed. We do not ship on weekends or holidays. If an item is on backorder, we will contact you by e-mail to let you know the expected shipping date.
The default delivery method is Ground. Delivery times will vary based on the method of shipment you choose and your location. Shipping costs vary depending on the location the package is being shipped to and the amount of items ordered and the shipping method.
When you chck out, you will be prompted to choose a shipping method. (Some destinations may offer only one shipping method.) Your shipping charges will be automatically calculated during checkout prior to the completion of your order. Generally, you may upgrade your shipping method for faster delivery (1 to 2 day service). If you upgrade your shipping method, your order must be received and your credit card authorized by 12:00 pm (Noon) PST or your order may not be processed until the following business day.
Shipping and handling charges for orders in excess of $400 may be adjusted to reflect actual shipping costs. This adjustment may increase or decrease the cost reflected on our shipping tables due to variances in weight, carrier, and destination. You will be contacted for approval if the shipping charges are to be adjusted.
How are customized products handled?
Customized Products cannot be expedited. The shipping time will vary depending on the product selected and the customization time needed. The product detail page will better identify the expected delivery time for the customized product you have chosen.
*Please note: The expected delivery timeline given on your Order Confirmation may not apply to customized product.
Are there any shipping restrictions?
Orders are shipped on business days only. Business days are Monday-Friday, excluding federal holidays within Canada.
An order containing multiple items typically receives a volume-shipping discount. Your actual shipping and handling cost will automatically compute on the Shipping Options page of checkout.
Why does my order say undeliverable?
Our carriers may deem a package undeliverable for one of the following reasons:
Incorrect Address: If the address is incorrect or outdated, the package is typically returned to us by the carrier or the unintended recipient.
Address Format: If a post office box address was entered in a format our system does not recognize, the package may be shipped through a carrier that cannot deliver to a post office box. To ensure that such packages are routed through the proper carrier, please enter the box number as "PO BOX" followed by the number.
Other Address Problems: In rare cases, it is also possible that the address label became illegible during the shipping and handling process.
Failed Delivery Attempts: Most of our carriers make three attempts to deliver a package. Packages that contain more than $400 of merchandise will always require a signature; otherwise, it is generally up to the driver's discretion to determine whether a signature is required. If the driver feels it is best to obtain a signature and no one is present to accept the delivery after three attempts, the package will be returned to us.
Refused by Recipient: If a gift recipient is not expecting a gift, they may refuse the package if they believe it was sent to them in error. If you still want to send these items, you may want to let the recipient know that a surprise is on the way.
RETURNS & EXCHANGES
What is your return and exchange policy?
Lansdowne Sports will not accept any returns or exchanges without a proof of purchase. All Store products, with the exception of player jerseys, personalized products, special orders, undergarments, swimwear and memorabilia, can be returned or exchanged within 30 days of the original purchase date. The products must be returned with the original sales receipt, must have original tags still attached, and must be in new and re-sellable condition. Returned items cannot be laundered, worn, broken, damaged or used in any way. All sale purchases are final and not eligible for refunds.
Exchanges are permitted with original sales receipt for current stock items. Exchanges may require additional shipping charges. Original and return shipping charges will not be reimbursed. If you request an exchange for an item(s), standard shipping and handling rates will apply to the reshipment. The shipping and handling will be based on the value of the reshipment. We are not responsible for lost returns. Please make sure to keep a copy of your tracking information to ensure delivery of your return. Shipping and handling charges are non-refundable. Please send all returns/exchanges to the following address:
900 Exhibition way, Unit #103
Ottawa, ON, Canada K1S 3W7
(613) 690-0511
For online purchases. Should the price of an item be lower after being purchased, there will not be a price adjustment made.
*Some exceptions to discount codes, sales and promotions may apply and are at the discretion of the store. If you have any questions please contact us at: support@lansdowneshop.com